Information Technology and Engineering Integration and Consulting

Automate the process. Never the relationship.

We use AI and disciplined process to strip manual work out of sales, engineering, talent and operations, so our people spend their time in front of customers, in person or virtually. It's how our divisions out-process America's largest technology integrators, and how we scale.

Our divisions →Our approach

Our divisions

One parent. Focused operating companies.

Each Footbridge division owns its market. All of them run on one shared platform, so every division gets enterprise-grade sales, engineering, talent and operations from day one.

Parent company

SalesEngineeringTalentOperationsAI & systemsBack office

Commercial

Technology consulting and integration for Biotech, Pharmaceutical, Manufacturing and Financial Services.

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ServiceNow

ServiceNow implementation, optimization and platform teams at scale.

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Federal

Mission critical engineering for the defense and intelligence community.

Visit Footbridge Federal ↗

A different model for enterprise growth

One platform. Multiple divisions. Built to scale.

Footbridge is a Technology Consulting Integrator and the parent company of Footbridge Commercial, Footbridge ServiceNow and Footbridge Federal. Each division implements, runs and modernizes technology for its market. All of them share one platform, built around one idea: the time our people spend with customers is the one thing that can never be automated.

So we automate everything else. AI and disciplined process take the manual work out of our four pillars, Sales, Engineering, Talent and Operations, and give that time back to customers.

We run it with the discipline of a top enterprise technology sales organization, without the bureaucracy and red tape that slow the big integrators down.

Read the full operating model →

How we work

Less manual work. More time with customers.

Every hour AI and process save is an hour back in front of a customer. That's the trade we make across the whole company.

AI & process

Everything that can be automated, is.

Research, sourcing and matching
CRM notes, follow-ups and reporting
Contracts, onboarding and billing
Documentation and status updates

Manual work

Our people

Everything that can't be, gets our full attention.

Meeting customers, in person and virtually
Solving problems with engineering leaders
Building relationships that compound
Picking up the phone

Customer time

Out-processing the giants

Less bureaucracy. Less red tape. More speed.

America's largest technology integrators grow by adding layers and manual process. We grow by removing them, and running four simple pillars the same way in every account.

	The typical large integrator	Footbridge
Decisions	Layers of approvals, committees and sign-offs	Made by the people closest to the customer
Manual work	Large teams running manual, repetitive processes	AI and automation handle the repetitive work
Customer time	Buried under internal meetings and paperwork	Maximized, in person and virtually
Talent	A separate HR function, disconnected from customers	Sits under sales, aligned to customer demand
Account ownership	Passed between teams as the deal moves	One owner from first call to account expansion
Operations	Tickets, queues and long onboarding cycles	Automated workflows, and we pick up the phone
Growth	Add overhead to add revenue	Add process, systems and partners, not red tape

Our four pillars

Four pillars. One shared platform.

Simple enough to run anywhere, disciplined enough to scale. Each pillar uses AI and process to cut manual work, and puts the time back into people.

Pillar 01

Sales

Enterprise sales discipline: territory ownership, account penetration, pipeline management and metrics on everything. Every relationship is built for the long term.

AI & process handle: Account research, mapping, CRM notes and follow-ups.
Our people handle: Customer meetings, in person and virtual.

Pillar 02

Engineering

We hire the best engineers, invest in their skill sets with trainings and certifications, and invest in the person behind the resume. Engineers who are treated right stay, and customers keep the people who know their systems.

AI & process handle: Documentation, status reporting and routine admin.
Our people handle: Solving the customer's hardest problems.

Pillar 03

Talent

Talent sits under sales, not HR. Our talent team is aligned to the same accounts, the same customer demand and the same goals as our sellers, so we know the requirement before it's posted. That is what makes us different.

AI & process handle: Sourcing, matching and screening prep.
Our people handle: Real conversations with engineers and hiring managers.

Pillar 04

Operations

Operations runs on the same AI and efficiencies as sales and engineering. Contracts, onboarding, billing and compliance move fast, and when something needs attention, we pick up the phone.

AI & process handle: Contracts, onboarding paperwork, billing and reporting.
Our people handle: Fast answers and a phone call, not a ticket.

The outcome

A reinforcing cycle of growth

When all four pillars run on the same engine, every win makes the next one easier.

New customer winsDisciplined prospecting and territory ownership open new accounts.

Stronger relationshipsAccount penetration turns one engagement into many.

Engineers who stayTalent under sales puts the right engineers on every requirement, and we invest in them.

Sustainable growthEvery delivered engagement funds the next win.

We automate the process so we never have to automate the relationship.

Markets

Where our divisions work

The same model, plugged into regulated, high-uptime industries, a dedicated ServiceNow practice and a federal business.

Capabilities

Engage us the way your project needs

Fixed scope implementations, advisory work, or T&M contracting. All three run on the same plug-and-play delivery process.

Technology

The platforms we implement and run

From the ERP in the back office to the AI agent at the help desk.

See the full technology stack →

Work with Footbridge

Let's talk about what you're building.

Contact us →

Home / Approach

Four pillars. One engine. Built to scale.

Sales, Engineering, Talent and Operations, running on AI and disciplined process so our people spend their time with customers.

Why it works

Automate the process. Never the relationship.

Every Footbridge division runs on the same approach. We've reimagined the traditional enterprise technology model for the technology consulting and engineering services industry.

Drawing on the discipline and accountability of legacy enterprise technology sales organizations like EMC, we built an operating model on four pillars: Sales, Engineering, Talent and Operations. Each one runs on the same AI tools and the same disciplined process.

The goal is simple. Minimize the manual work, and maximize the time our people spend in front of customers, in person or virtually. AI can research an account, draft the notes and process the paperwork. It can't build trust with a customer. That's where our people spend their time.

What makes us different is how the pillars connect. Talent sits under sales, aligned to the same accounts and customer demand, so we staff new work as fast as we win it. Engineering is built on hiring the best people and investing in them, so they stay. Operations moves at the speed of sales, and picks up the phone when it matters.

The result is a model that out-processes the largest integrators, keeps customers close, and scales without adding bureaucracy.

Our four pillars

Sales. Engineering. Talent. Operations.

Every pillar uses AI and process to minimize manual work, so the people in it can maximize time with customers.

Pillar 01

Sales

Enterprise sales discipline: territory ownership, account penetration, pipeline management and metrics on everything. Every relationship is built for the long term.

AI & process handle: Account research, mapping, CRM notes and follow-ups.
Our people handle: Customer meetings, in person and virtual.

Pillar 02

Engineering

We hire the best engineers, invest in their skill sets with trainings and certifications, and invest in the person behind the resume. Engineers who are treated right stay, and customers keep the people who know their systems.

AI & process handle: Documentation, status reporting and routine admin.
Our people handle: Solving the customer's hardest problems.

Pillar 03

Talent

Talent sits under sales, not HR. Our talent team is aligned to the same accounts, the same customer demand and the same goals as our sellers, so we know the requirement before it's posted. That is what makes us different.

AI & process handle: Sourcing, matching and screening prep.
Our people handle: Real conversations with engineers and hiring managers.

Pillar 04

Operations

Operations runs on the same AI and efficiencies as sales and engineering. Contracts, onboarding, billing and compliance move fast, and when something needs attention, we pick up the phone.

AI & process handle: Contracts, onboarding paperwork, billing and reporting.
Our people handle: Fast answers and a phone call, not a ticket.

The trade we make

Less manual work. More time with customers.

AI & process

Everything that can be automated, is.

Research, sourcing and matching
CRM notes, follow-ups and reporting
Contracts, onboarding and billing
Documentation and status updates

Manual work

Our people

Everything that can't be, gets our full attention.

Meeting customers, in person and virtually
Solving problems with engineering leaders
Building relationships that compound
Picking up the phone

Customer time

Out-processing the giants

How we move faster than the largest integrators

No bureaucracy for its own sake. No red tape between the customer and the work. Just simple pillars, run with discipline.

	The typical large integrator	Footbridge
Decisions	Layers of approvals, committees and sign-offs	Made by the people closest to the customer
Manual work	Large teams running manual, repetitive processes	AI and automation handle the repetitive work
Customer time	Buried under internal meetings and paperwork	Maximized, in person and virtually
Talent	A separate HR function, disconnected from customers	Sits under sales, aligned to customer demand
Account ownership	Passed between teams as the deal moves	One owner from first call to account expansion
Operations	Tickets, queues and long onboarding cycles	Automated workflows, and we pick up the phone
Growth	Add overhead to add revenue	Add process, systems and partners, not red tape

The outcome

A scalable growth engine

When Sales, Engineering, Talent and Operations run on one engine, every win creates the next: new customers, stronger relationships, great engineers who stay, and sustainable growth.

New customer winsDisciplined prospecting and territory ownership open new accounts.

Stronger relationshipsAccount penetration turns one engagement into many.

Engineers who stayTalent under sales puts the right engineers on every requirement, and we invest in them.

Sustainable growthEvery delivered engagement funds the next win.

AI handles the process. Our people handle the customer. That can never be automated.

Home / Partnerships

Grow with Footbridge.

Footbridge works with specialized technology and engineering firms that share our approach. Partners get access to the same platform our divisions run on, and the reach that comes with it.

The platform

What our partners work with

The same tools, processes and support behind every Footbridge division.

Enterprise sales engine

Territory ownership, account penetration and pipeline management that grows your existing accounts and opens new ones.

Talent under sales

A talent team aligned to your accounts and customer demand, so you can staff new work as fast as you win it.

Brand & divisions

The reach of the Footbridge name and its divisions across Commercial, ServiceNow and Federal.

Shared back office

Contracts, finance, HR, IT and compliance handled centrally, so your team spends its time on customers.

Systems & AI tools

Our CRM, reporting and AI-supported operations, so your people focus on solving problems and building relationships.

Playbooks

Proven processes for onboarding, delivery and account growth that make every team plug and play.

How it works

How partnerships work

01

Connect

We get to know your customers, your team and your capabilities, and where they fit alongside our divisions.

02

Align

Your team works on the Footbridge platform: shared systems, playbooks and back office. No reinventing, no red tape.

03

Grow

Our sales engine and customer relationships open doors for your capabilities.

Who we work with

Specialized firms

If you have strong customers, a strong team and a ceiling you can't break on your own, Footbridge is built for you.

Technology consultanciesERP, infrastructure, cloud and software implementation firms.→
ServiceNow boutiquesPartners and specialist teams that want enterprise reach.→
Engineering services firmsSpecialty engineering teams serving commercial customers.→
Defense subcontractorsSpecialty teams that support defense and intelligence programs.→

Start the conversation

Let's start a conversation.

Contact us →

Home / Divisions / Footbridge Commercial

Footbridge Commercial

Technology for the industries that make, heal and finance. Footbridge Commercial brings the Footbridge platform to four industries where systems are regulated, uptime matters, and the work has to be right the first time.

How we deliver

People. Projects. Results.

Home / Divisions / Footbridge ServiceNow

Footbridge ServiceNow

ServiceNow delivery at consulting depth and staff aug prices. A ServiceNow partner with over 15,000 ServiceNow resources in our database. Plugged into our commercial engine, that depth lets us scale a platform team fast, implement new instances, rescue stalled ones, and keep teams staffed with people who have done it before.

15,000+ServiceNow resources in our database

3Ways to engage: implement, consult, T&M

10Core product lines we deliver

Product lines

Where we work on the Now Platform

Admins, developers, architects and process owners across every major product line.

Engagements

From greenfield to steady state

IMPLEMENT

New builds

Instance builds and module rollouts with a fixed scope, a dated plan and a clean go live.

OPTIMIZE

Fix and upgrade

Health scans, technical debt cleanup, upgrade readiness and CMDB remediation.

STAFF

ServiceNow talent

Certified admins, developers and architects on T&M, onboarded in days.

Home / Capabilities

Implementations, Consulting Services and T&M Contracting.

Three ways to work with Footbridge, all running on the same plug-and-play process, so we can scale up or down as the work changes.

How we work

People. Projects. Results.

Home / Capabilities / Technology

The stack behind the enterprise.

Software implementations, infrastructure, and cloud, SaaS and AI. The platforms our engineers implement and support every day.

Home / AI as a Service

AI as a Service.

We design, build and operate AI for your business on a subscription. Data pipelines, retrieval, agents, evaluation and governance, run by Footbridge engineers. We use the same approach inside Footbridge: AI supports our people so they can spend their time solving problems and building relationships.

Start

Pilot

Six weeks from use case to working prototype on your data.

Use case and data readiness review
One production grade prototype
ROI model and go or no go

Build

Scale

Take the pilot to production and roll it out across teams.

Integration with ServiceNow, Salesforce or your ERP
Security review and guardrails
User training and adoption

Run

Managed AI

A monthly subscription. We operate, monitor and improve it.

Model monitoring and evaluation
Prompt, retrieval and agent tuning
Monthly value reporting

By industry

Where AI is paying off

Home / About Us

A footbridge connects two sides. That is the whole idea.

Footbridge connects technology with the people who run it, and customers with the teams who deliver for them.

Our story

Built in Massachusetts. Built to scale.

Footbridge is a Technology Consulting Integrator and the parent company of Footbridge Commercial, Footbridge ServiceNow and Footbridge Federal. It is built on a simple belief: the time our people spend with customers is the one thing that can never be automated.

So we built the company to protect that time. We built it with the discipline of a top enterprise technology sales organization, organized around four pillars: Sales, Engineering, Talent and Operations.

Each pillar runs on AI and disciplined process to minimize manual work. Our sellers spend their days with customers, not in the CRM. Our engineers solve problems, not paperwork. Our talent team sits under sales, aligned to real customer demand. Our operations team moves fast, and still picks up the phone.

Then we stripped out everything that slows big integrators down. Fewer layers. Fewer handoffs. No red tape between the customer and the work. It works across Commercial, ServiceNow and Federal.

And the platform is built to grow. New capabilities and new teams plug in the same way our divisions do.

Our structure

Footbridge and its divisions

Parent company

SalesEngineeringTalentOperationsAI & systemsBack office

Commercial

Technology consulting and integration for Biotech, Pharmaceutical, Manufacturing and Financial Services.

Explore →

ServiceNow

ServiceNow implementation, optimization and platform teams at scale.

Explore →

Federal

Mission critical engineering for the defense and intelligence community.

Visit Footbridge Federal ↗

Our four pillars

What we run on

See the full operating model →

Pillar 01

Sales

Enterprise sales discipline: territory ownership, account penetration, pipeline management and metrics on everything. Every relationship is built for the long term.

AI & process handle: Account research, mapping, CRM notes and follow-ups.
Our people handle: Customer meetings, in person and virtual.

Pillar 02

Engineering

We hire the best engineers, invest in their skill sets with trainings and certifications, and invest in the person behind the resume. Engineers who are treated right stay, and customers keep the people who know their systems.

AI & process handle: Documentation, status reporting and routine admin.
Our people handle: Solving the customer's hardest problems.

Pillar 03

Talent

Talent sits under sales, not HR. Our talent team is aligned to the same accounts, the same customer demand and the same goals as our sellers, so we know the requirement before it's posted. That is what makes us different.

AI & process handle: Sourcing, matching and screening prep.
Our people handle: Real conversations with engineers and hiring managers.

Pillar 04

Operations

Operations runs on the same AI and efficiencies as sales and engineering. Contracts, onboarding, billing and compliance move fast, and when something needs attention, we pick up the phone.

AI & process handle: Contracts, onboarding paperwork, billing and reporting.
Our people handle: Fast answers and a phone call, not a ticket.

Locations

Our offices

Home / Careers

Do the best work of your career with people who notice.

We believe it's our team that sets us apart. We are scaling fast, and we built our systems to keep great engineers growing with us. If you want ownership, real projects and a firm that grows when you do, start here.

Ownership

You own your project and your client relationship from day one.

Growth

Paid trainings and certifications in ServiceNow, cloud and AI platforms.

Benefits

Medical, dental, vision, 401(k) and paid time off.

Events

Team outings, company events and offsites across North Andover, Boston and Reston.

Life at Footbridge

We treat our people right. That's us.

We are growing, and we built our company so that growth never comes at the expense of the people doing the work.

We stay in touch

Our recontacting system means regular check-ins from a real person before, during and after every assignment.

We invest in you

We send people to trainings and cover certifications in ServiceNow, cloud, security and AI.

We hire smart

Our AI tools match you to roles that fit your skills, and they free up our team to spend real time with you instead of on paperwork.

Open roles

Find your role

Our open roles are posted on the Footbridge Federal careers board, where you can search and apply.

See open roles ↗

Home / Locations

Let's talk.

Customers, engineers and partners: reach us at any of our offices. Headquartered in North Andover, Massachusetts, with offices in Boston and Reston, Virginia.

Email

Write to us

fbcinfo@footbridgeconsulting.com →

Phone

Call us

(978) 222-4030 →

Careers

Join us

See open roles ↗